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Clear, complete, concise, and correct (CSI’s 4C’s) are the best way to communicate the design intent to the contractor. This Session reviews the most commonly misused words, what needs to be capitalized, and re-emphasizes the use of correct language, particularly when communicating with the team on Addendums, Change Orders, Directives, and similar documents. 

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Set up an account and purchase this in-depth course. You will have unlimited access to it for 60 days.

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Take it to the Next Level

For more hands-on learning, contact Sherry at to set up an in-house workshop or one-on-one coaching